Mid-South Transportation Management, Inc. Careers

Description

1. Schedule and optimize passenger trips using paratransit scheduling software to minimize travel time and maximize efficiency.
2. Group trips to ensure cost-effective shared rides while maintaining on-time performance and rider satisfaction.
3. Adjust schedules in real time to accommodate cancellations, same-day requests (if applicable), and operational disruptions.
4. Receive and process trip requests from riders via phone, email, or online portals.
5. Provide clear information about pick-up times, eligibility, and policies.
6. Address rider concerns professionally and escalate complex issues when necessary.
7. Communicate daily manifests to drivers and dispatchers.
8. Work closely with dispatch to adjust schedules for service delays, no-shows, or emergency situations.
9. Monitor service performance metrics (on-time performance, productivity, missed trips) and suggest improvements.
10. Monitor MATAplus Reservation Agents' performance.

• Ensure trips are scheduled in compliance with ADA regulations and agency policies.
• Maintain accurate records of trips, cancellations, and rider communications.
• Assist in preparing reports for internal tracking and federal/state reporting (e.g., NTD data).
• Ensure that scheduling activities adhere to all local, state, and federal regulations, including FTA requirements.
• Maintain a working knowledge of safety protocols and ensure that all scheduling practices align with MATA’s safety standards.

• High school diploma or GED required; associate degree preferred.
• Minimum 1-2 years of experience in transit scheduling, dispatching, or customer service.
• Experience with paratransit scheduling software (e.g., Trapeze PASS) 

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure in a fast-paced environment.
• Problem-solving skills to quickly adjust trips and handle service disruptions.
• Proficiency with scheduling software, Microsoft Office Suite, and basic data entry.
• Requires ability to handle numerous activities at one time and deal well with frequent interruptions. Must be able to work independently but also collaboratively with other departments.
• Should be able and willing to make recommendations for process improvements and engage in strategic thinking and doing.
• Must be willing to comply with the company’s Drug and Alcohol Policy.
• Regular and consistent attendance is required.
• Must always comply with safety protocols.

• Office setting with frequent use of computers and telephones.
• May occasionally visit field locations or interact with drivers onsite.
• Position may require early mornings, evenings, weekends, or holidays based on service needs.
• May be required occasionally to move up to 20 pounds by lifting, carrying, pushing, pulling or otherwise repositioning objects.
• Fingering and repetitive motions will be required for data entry, while picking items up or while filing.
• Able to express or exchange ideas with others accurately and at an easily audible volume using spoken words. Able to receive detailed information through oral communication or by phone at usual speaking levels and differentiate between sounds in the environment.
• Close visual acuity to perform detail-oriented activities as well as acuity to perform activities at or within arm’s reach with skill, control, and accuracy such as preparing and analyzing data, viewing a computer screen or significant reading of documents and other materials.